Refund policy
Return & Refund Policy
Effective Date: 20/08/2023
At GetHomecure, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
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1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The return request must be submitted within 7 DAYS of receiving your order.
The product must be unused, unwashed, and in its original condition.
The product must be returned with its original packaging, tags, manuals, and accessories (if applicable).
A valid proof of purchase or order number must be provided.
Returns that do not meet these conditions may not be accepted.
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2. Non-Returnable Items
The following items are not eligible for return or refund unless they are damaged, defective, or incorrect:
Products that have been used or damaged after delivery.
Products without original packaging or accessories.
Personal care or hygiene products (if opened or used).
Gift cards or promotional items.
Clearance or final sale items (where specified).
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3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered:
Please contact us within 2 Days of delivery.
Share your order number along with clear photos or videos of the product and packaging.
Once verified, we will arrange a replacement, exchange, or refund as applicable.
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4. Return Process
To initiate a return:
Email us at support@gethomecure.in.
Include your order number and the reason for your return.
Attach photos or videos if the product is damaged or defective.
Our support team will review your request and provide further instructions.
Do not return products without receiving confirmation from our customer support team.
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5. Refund Process
After receiving and inspecting the returned product:
If your return is approved, your refund will be processed.
Refunds will be credited to the original payment method whenever possible.
Refunds are generally completed within 7–10 WORKING DAYS after approval, depending on your payment provider or bank.
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6. Exchange Policy
We offer exchanges for eligible products that are:
Damaged during transit.
Defective.
Incorrectly delivered.
Exchange requests are subject to product availability. If the requested replacement is unavailable, an alternative solution or refund may be offered.
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7. Return Shipping Costs
If the return is due to our error (wrong, damaged, or defective product), GetHomecure will bear the return shipping cost.
If the return is requested for any other eligible reason, the customer may be responsible for the applicable return shipping charges unless otherwise stated.
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8. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible. In such cases, customers may request a return if eligible under this policy.
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9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Business Name: GetHomecure
Email: support@gethomecure.in
Business Address:
F-57, Near Multimetals Pvt Ltd, DCM Road, Chambal Industrial Area
Our customer support team will be happy to assist you with your request.